Privacy Policy
English version
Last updated : [DATE]
This Privacy Policy explains how [LEGAL COMPANY NAME] ("Star Ride", "we") collects, uses, and protects your personal data when you use our website, book a vehicle, or use our services. We process data in accordance with applicable Algerian data protection law, notably Law no. 18-07 on the protection of natural persons in the processing of personal data.
1. Who we are
[LEGAL COMPANY NAME], registered in Algeria (RC [RC], NIF [NIF]), registered office [ADDRESS], Algiers. Contact for privacy matters: [PRIVACY EMAIL].
2. Data we collect
Depending on your interaction with us, we may collect:
- Identity: full name, date of birth, national ID or passport number, driving licence details.
- Contact: email address, phone number, postal/delivery address.
- Booking data: vehicle chosen, dates, pickup and delivery addresses, flight number for airport pickups, chauffeur preferences.
- Payment data: payment method and transaction details, processed via our payment provider; we do not store full card numbers.
- Service data: rental history, communications with us, including messaging/WhatsApp, incident or damage reports.
- Technical data: IP address, browser type, device, and website usage. See Cookie Policy.
3. Why we use your data (purposes and legal basis)
- To provide and manage your booking and the rental service - performance of a contract.
- To verify eligibility, including age, licence, and identity, and prevent fraud - legitimate interest / legal obligation.
- To deliver and collect the vehicle, and arrange airport pickups - performance of a contract.
- To process payments, deposits, fines, and damages - contract / legal obligation.
- To communicate with you about your booking and support - contract.
- To send marketing communications, only with your consent - consent, which you may withdraw at any time.
- To comply with legal, insurance, and safety obligations - legal obligation.
- To improve our website and services - legitimate interest.
4. Who we share data with
We share data only as needed to deliver the service:
- Chauffeurs and operational staff assigned to your booking.
- Insurers, in case of claims or as required by policy.
- Payment providers to process transactions.
- Competent authorities, including police and courts, where legally required, for example fines, accidents, or investigations.
- Service providers, such as hosting and analytics providers, under confidentiality obligations.
5. International transfers
Star Ride operates in Algeria and may have affiliated branches abroad, including the United States. Where data is transferred outside Algeria, we take appropriate measures to protect it in line with applicable law.
6. Retention
We keep your data only as long as necessary for the purposes above and to meet legal, accounting, and insurance obligations, after which it is deleted or anonymized. [Specify retention periods where known.]
7. Security
We apply appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. No system is perfectly secure, but we work to safeguard your information.
8. Your rights
Subject to applicable law, you may: access your data; correct it; request deletion; object to or restrict processing; withdraw consent for marketing; and lodge a complaint with the competent Algerian authority (ANPDP). To exercise these rights, contact [PRIVACY EMAIL]. We may need to verify your identity first.
9. Cookies
Our website uses cookies and similar technologies. See our Cookie Policy for details.
10. Changes
We may update this Policy. The current version is always available on our website, with the "last updated" date.
11. Contact
[LEGAL COMPANY NAME] - info@starridedz.com · +213 558 64 12 52 · Algiers, Algeria.