General Conditions of Service

1. Scope of service

Star Ride provides premium mobility and concierge services in Algeria, including: vehicle rental (self-drive or with chauffeur), door-to-door vehicle delivery and collection, airport pickup and drop-off, cultural tours, VIP and security services, and lifestyle concierge assistance. The specific services, vehicle, dates, and price are set out in each individual booking confirmation, which forms an integral part of the contract together with these Conditions.

2. Booking and confirmation

2.1. Bookings may be made via our website, by phone, by messaging, or in person. A booking is confirmed only once Star Ride issues a written confirmation (email or message) and any required deposit or payment has been received.

2.2. The Client is responsible for the accuracy of the information provided (identity, delivery address, dates, flight number where relevant).

2.3. Star Ride reserves the right to decline or cancel a booking where information is incomplete, eligibility conditions are not met, or fraud is suspected.

3. Eligibility and driver requirements (self-drive)

3.1. The driver must be at least [MINIMUM AGE, e.g. 21–25] years old.

3.2. The driver must hold a valid driving licence held for at least [MINIMUM TENURE, e.g. 2 years], valid in Algeria.

3.3. The Client must present, before delivery: a valid national ID or passport, a valid driving licence, and [ANY OTHER DOCUMENT].

3.4. Only drivers named and approved on the booking may drive the vehicle. Allowing an unauthorized person to drive is a serious breach of these Conditions.

3.5. Additional age, deposit, or vehicle restrictions may apply to certain Premium, Luxury, and VIP vehicles.

4. Prices, payment, and security deposit

4.1. Prices are expressed in [CURRENCY: DZD] and are those displayed at the time of booking confirmation.

4.2. Accepted payment methods: [LIST: cash, card, bank transfer, etc.].

4.3. A refundable security deposit ("caution") of [AMOUNT or "an amount depending on the vehicle tier"] may be required before delivery, and is returned after the vehicle is returned in its original condition, subject to clause 8.

4.4. Special rates (e.g. rentals of [5] days or more) apply only where confirmed in writing by Star Ride.

4.5. Prices include [what is included: insurance, VAT, delivery zone, mileage allowance]. Any service not expressly included is charged separately.

5. Delivery and return

5.1. Star Ride delivers the vehicle to, and collects it from, the address agreed in the booking, within the standard delivery zone of [ZONE / cities]. Delivery outside this zone may incur an additional fee.

5.2. At delivery and return, a condition report (état des lieux) and fuel/mileage reading are made jointly and signed by both parties. The Client should report any pre-existing damage at this point.

5.3. The vehicle must be returned at the agreed date, time, place, and in the same condition, with the same fuel level ([fuel policy, e.g. full-to-full]).

5.4. Late return without prior agreement may incur a fee of [AMOUNT per hour/day] and affect the deposit.

6. Chauffeur service

6.1. Where a chauffeur is booked, the chauffeur is a trained representative of Star Ride. The Client does not drive the vehicle.

6.2. Daily chauffeur service covers [NUMBER] hours and [KM] km; additional hours or distance are charged at [RATE].

6.3. The Client shall treat the chauffeur with respect; Star Ride may end a service, without refund, in cases of abusive, unsafe, or unlawful conduct.

7. Use of the vehicle

The Client agrees that the vehicle will not be:

• driven by any unauthorized person;
• used outside Algeria without prior written authorization;
• used for any illegal purpose, race, towing, or to transport goods/persons for illegal hire;
• driven under the influence of alcohol, drugs, or any substance affecting driving ability;
• subleased, lent, or transferred to a third party;
• smoked in, where the vehicle is designated non-smoking (cleaning fee of [AMOUNT] applies).

8. Damage, theft, and accidents

8.1. In the event of accident, theft, or damage, the Client must immediately: secure the vehicle, contact Star Ride at [NUMBER], notify the police where required, and obtain a police report (constat) where applicable.

8.2. The Client is responsible, up to the insurance excess (franchise) of [AMOUNT], for damage caused during the rental, except where covered by insurance and not attributable to the Client's breach.

8.3. The Client remains fully liable, with no insurance cover, for damage or loss resulting from a breach of clause 7 (e.g. unauthorized driver, driving under the influence, use outside Algeria).

8.4. Costs for damage, cleaning, recovery, or immobilization may be deducted from the security deposit or invoiced separately.

9. Insurance

9.1. Vehicles are covered by the insurance required under Algerian law, as described at booking: [describe cover: third-party, collision, theft, excess].

9.2. Optional reduction of the excess (franchise) may be available for an additional fee: [detail].

9.3. Insurance does not cover losses arising from the Client's breach of these Conditions (see clause 8.3).

10. Traffic fines and violations

The Client is responsible for all fines, penalties, tolls, and charges incurred during the rental period and will be invoiced for them, plus a handling fee of [AMOUNT] where Star Ride processes them on the Client's behalf.

11. Cancellation and modification

11.1. By the Client: cancellations must be notified in writing. The following applies:

• more than [X hours] before delivery: [full refund / refund minus fee];
• between [X] and [Y] hours before: [partial refund / fee];
• less than [Y hours] before, or no-show: [no refund / fee].

12. Client obligations

The Client shall: provide accurate information and valid documents; use the vehicle responsibly and lawfully; respect the agreed dates and conditions; report incidents promptly; and be liable for any breach of these Conditions.

13. Liability of Star Ride

Star Ride is bound by an obligation of means to provide its services with professional care. Star Ride is not liable for indirect or consequential loss, nor for delays or failures caused by force majeure (clause 14). Nothing in these Conditions excludes liability that cannot be excluded under Algerian law.

14. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control (e.g. natural disasters, strikes, civil unrest, government action, severe weather, road closures).

15. Personal data

Star Ride processes the Client's personal data solely to provide and manage the service, in accordance with applicable Algerian data protection law. Data is not sold. For requests regarding your data, contact [EMAIL]. See our Privacy Policy for details.

16. Modification of the Conditions

Star Ride may update these Conditions. The version applicable to a booking is the one in force at the time the booking is confirmed.

17. Governing law and jurisdiction

These Conditions are governed by Algerian law. Any dispute that cannot be resolved amicably shall be submitted to the competent courts of [Algiers / jurisdiction].